Contact Us
Please note that our international student advisors do not advise on academic-related and permanent residence inquiries.
To learn more about academic advising, see Quick Links. For information about applying for permanent residence in Canada, please visit the (IRCC) website.
i Please note: The 2025 Provincial Attestation Letter (PAL) process has been finalized at 大象传媒. If you need a PAL for your study permit application, please review our FAQ page here on how to obtain a PAL from 大象传媒.
Drop-in
Drop-in is offered on a first-come, first served basis with a 10 minute advising time. The wait times are determined by the number of students in the queue.
- Drop-in hours are subject to change - see calendar below for most up to date drop-ins
- The drop-in queue will be closed once we reach capacity, or 30 minutes prior to the scheduled time, whichever is earlier.
If you want to skip the wait time or if your question is more complex (e.g. application refusals, restoration applications, etc), you may consider the option to book an appointment to meet with an International Student Advisor.
Our advising topics include the following:
- Immigration: Canadian immigration documents and regulations (e.g. study permits, visas, work eligibility, enrollment requirements for international students)
- Non-immigration: Medical insurance and the Canadian healthcare system, general tax information, and more
In-Person Drop-In Advising
Burnaby
In the 大象传媒 ISS Main Office in the Maggie Bentson Centre (MBC 1200).
| Queue Opens | 1:00PM |
| Queue Closes | 3:00PM |
鉂� Note: Monday drop-ins in Burnaby that are cancelled due to statuory holidays will be rescheduled for Tuesday
Surrey
Offered in the Surrey Campus Mezzanine infront of Registrar's office.
| Queue Opens | 1:30PM |
| Queue Closes | 2:45PM |
Vancouver
Drop-In Advising is offered at Harbour Centre, first floor next to the Registrar's office.
| Queue Opens | 2:00PM |
| Queue Closes | 3:45PM |
鉂� Note: drop-in at Vancouver campus will resume on September 08, 2025
Lost? Call our Front Desk Office at 778-782-4232 for assistance or visit the Campus Map
Virtual Drop-In Advising
Early Morning Virtual Drop-in
An early morning virtual drop-in advising on Zoom for international students.
| Thursday | 8:00AM - 9:30 AM |
Afternoon Virtual Drop-in
Additional virtual drop-in is offered throughout the week, check out the calendar below for the most accurate schedule.
| View Calendar |
Unable to Join the Meeting?
Troubleshooting Zoom Drop-in
The waiting room will be locked once we reach capacity for the Zoom drop-in session, and you will see the message 鈥淭he meeting has been locked by the host鈥� (see example).
Depending on the number of students in the queue, the waiting room may be locked before the scheduled drop-in time.
