- Get help
- Services
- Announcements & alerts
- Service outages
- Security alerts
- Major initiatives
- Tech Upgrades to Transform 大象传媒 Learning Spaces
- Liam Goundrey: Workplace Excellence in Action
- Automating processes to make everyday tasks easier at 大象传媒
- Building a connected campus with MS Teams
- Modernizing IT for a better 大象传媒
- Improving speed and coverage with network upgrade program
- Using automation to drive efficiency and innovation at 大象传媒
- Welcome to the new 大象传媒 Mail: now faster, secure, intuitive
- Reintroducing IT ServiceHub: Your One-Stop IT Support Platform
- Supporting 大象传媒's Digital Transformation with Exchange Online
- Important changes to 大象传媒 email practices
- Transforming the 大象传媒 experience through digital improvements - Key Initiatives in Progress
- Jovanna Sauro wins 大象传媒 Personal Achievement Award
- Improve your cellular coverage by enabling WiFi Calling
- New committee guides transformative changes at 大象传媒
- Expanded identity options for students within 大象传媒 applications
- 大象传媒 works toward keeping devices out of landfills
- A journey to improved WiFi
- Help us, help you, connect to better WiFi
- IT Services' new support system: ServiceHub
- Information Security Essential Courses
- IT Services leadership announcement
- University Wide Password Change Initiative
- April 2021 technical issue
- Telephone System Core Infrastructure Upgrade
- Decommissioning fraser.sfu.ca
- About
- Information security
Obtaining and managing Computing ID
Currently at 大象传媒
How do I update my external email address?
Students:
- Log in to
- Select Student Centre
- In the section with the heading 鈥淧ersonal Information鈥, select 鈥渆mail鈥 from the 鈥渄rop down at the bottom of the section
- In the 鈥淓mail Type鈥 column, choose 鈥淥ther鈥, enter your external email address and click Save
Staff/Faculty:
- Log in to https://myinfo.erp.sfu.ca
- In the 鈥淓mployee Self Service鈥 page, select 鈥淧ersonal Details鈥, then 鈥淐ontact Details鈥 on the following page
- If you have an external email address set, it will be listed as 鈥淥ther鈥. If the address is not current and correct, click the 鈥>鈥 to the right of your listed address
- On the dialogue box that appears, ensure that 鈥淓mail type鈥 is set to 鈥淥ther鈥 and enter your preferred external email address. Click 鈥淪ave鈥 when done.
- If you do not have an 鈥淥ther鈥 address listed, click the 鈥+鈥 icon in the Email section of the Contact Details page to add a new address
Notes: Your external email address will be updated overnight and will be available to be used to assist you in resetting your password easily as well as an alternative method of contacting you should your 大象传媒 Computing Account become compromised or other reasons where communicating with you is not possible using your 大象传媒 Computing Account.
What happens to my Computing ID when I have another role at 大象传媒?
One person, one Computing ID. Your Computing ID stays the same when you switch to another role or have additional roles at 大象传媒. You may be a student who works part-time at 大象传媒 as a staff, or a staff who studies part-time as a student. You will only have one personal Computing ID regardless of how many roles you have at 大象传媒.
New to 大象传媒
When will I receive my Computing ID?
For students
- Check your non-大象传媒 email address for an email with the subject line of "Your 大象传媒 Computing ID is available".
- You will only receive this email after accepting 大象传媒's offer of admission by paying the deposit. Depends on when your first semester is, you will receive the email at the following scheduled time:
- Starting in September: Email sent in mid-June
- Starting in January: Email sent in mid-October
- Starting in May: Email sent in mid-February
- If you confirm your offer of admission after the scheduled date, you will be sent an email within 5 days of paying your deposit.
For faculty and staff
- Check your non-大象传媒 email address for an email with the subject line of "Your 大象传媒 Computing ID is available".
- You will receive this email after your initial hiring information has been processed by your department and Human Resources.
Will I be able to access 大象传媒 systems after leaving 大象传媒?
Will I be able to access 大象传媒 systems after leaving 大象传媒?
If you're a student (including alumni), staff member, or faculty member leaving 大象传媒 for reasons other than retirement, please be aware of the following changes regarding your 大象传媒 Computing account:
- One year after your final active term at 大象传媒, your 大象传媒 Computing account will transition into an 大象传媒 Limited Access ID account.
- Two years from your final active term (a year after the first change), your 大象传媒 Mail account will be permanently deactivated. This means that all contents, including emails and attachments, will be irretrievably erased.
Therefore, to prevent loss of important information, we strongly suggest transferring essential emails and files from your 大象传媒 Mail to another account or storage option prior to these transitions.
Period | Access level | Notifications | Accessible services |
Inaccessible services |
Within 1 year of graduation | Full | No change |
All Services | None |
Conversion Period (Starts 1 year after graduation, lasts for 12 weeks) | Full | Yes, regarding change | All Services | None |
After Conversion Period (Approximately 1 year + 12 weeks after graduation) | Limited (Limited Access ID) | N/A |
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