大象传媒

Methods in Dialogue, Facilitation and Conflict Engagement (GRAD 720)

Instructor: Robin Freeman
大象传媒 Vancouver | Spring semesters | 1:00-4:00 PM

How do we have better conversations? How do we lead them? And how do we handle disagreement when it arises? 

From team meetings and academic collaborations to public consultations and workplace discussions, much of our professional and civic life happens in groups. And yet, few of us are ever taught how to navigate them well.

This course is designed for graduate students who want to build their skills鈥攁nd confidence鈥攁s facilitators, communicators and collaborators in group settings. Whether you鈥檙e leading a research lab, managing a community initiative, serving as a TA, facilitating a public engagement session or participating in high-stakes workplace conversations, this course gives you both the theory and practice to lead with clarity, compassion and purpose.

What You'll Learn in GRAD 720

  • Core concepts of dialogue, facilitation and conflict engagement
  • How to design and lead group processes that are thoughtful, inclusive and effective
  • Tools for reading group dynamics and identifying opportunities for positive intervention
  • Techniques for navigating tensions, managing disagreement and using conflict productively
  • How to report and synthesize group discussions clearly, both verbally and visually
  • The role of power, privilege and positionality in group settings鈥攁nd how to work ethically within them

Who Should Take GRAD 720?

This course is open to 大象传媒 graduate students from any discipline who want to improve their communication, leadership and group facilitation skills. If your work involves people (and it probably does!), we think you鈥檒l find this course valuable鈥攁nd we鈥檇 love to have you join our learning community.

"I was drawn to GRAD 720 for personal and professional reasons. Improving my communication skills is something I've been interested in for many years鈥攏ot just how to present information better, but also how to navigate the uncertainty of engaging in communication with others and learning to approach this with more openness and ease."

GRAD 720 student, Spring 2025 cohort

How GRAD 720 Works

This highly participatory, practice-based course is rooted in a strengths-based approach, where you鈥檒l build on your existing skills and experiences to develop your own facilitation practice. You鈥檒l also contribute to building a classroom community that prioritizes curiosity, experimentation and mutual care.

Here鈥檚 what to expect on a weekly basis:

  • Live demonstrations of facilitation techniques and dialogue structures
  • Hands-on skill labs to build core competencies like asking generative questions, listening, tracking group dynamics and synthesizing group input
  • Engagement with wider voices in the field through readings, videos, podcasts and guest perspectives
  • Arts-based and embodied practices that invite you to explore facilitation through movement, visual mapping, storytelling and creative expression
  • Reflective practices that encourage you to connect your learning to other parts of your life
  • Specific feedback designed to build trust, deepen insight and support your unique facilitation style

A Unique Final Project: Class-Hosted Public Dialogue

The GRAD 720 Spring 2025 cohort's public dialogue event: "Reimagining Vancouver as a More-Than-Human City"

Your work in this course culminates in a student-designed and student-led public dialogue鈥攁 real-world event that brings people together for a facilitated conversation on a timely and meaningful topic.

You and your classmates will collaboratively design every aspect of the dialogue:

  • Create a facilitation plan and flow that aligns with your goals
  • Design participatory methods that engage people thoughtfully and equitably
  • Manage event logistics like invitations and advertising
  • Facilitate the dialogue with participants
  • Harvest the conversation through creative documentation
  • Reflect on your own learning and facilitation practice through post-event feedback and analysis

This isn鈥檛 a simulation鈥攊t's the real thing. The public dialogue is your chance to showcase your skills, bring people together around a shared purpose, and experience the excitement (and challenge!) of facilitating in a live setting.

Check out the "What We Heard" Report with output, learnings and photos from the first GRAD 720 public dialogue: 鈥淩eimagining Vancouver as a More-Than-Human City,鈥 held April 1, 2025.

To learn more or ask a question, please contact Robin Freeman, the course instructor: robin_freeman@sfu.ca