Support
Computing Science Facilities and Support
The School of Computing Science has many labs, facilities, and IT-related supports in place for our students, staff and faculty. Navigate to your respective category for more information on access, processes, softwares, and help.
Contact Helpdesk
- Please use this email address when you need IT assistance (technical issues related to CMPT).
- Highly recommended: using your 大象传媒 account to contact us.
- Please note: we cannot answer questions about coursework / assignments.
- Click here for the best practices on contacting helpdesk .
Please use the following template while you contact helpdesk:
- First & Last Name:
- 大象传媒 Computing ID:
- Student Number:
- Access Card/Fob Number (if applicable):
- Course Numbers (current CMPT courses):
- Platform (eg. Linux, Windows or Mac):
- Computer Name:
- Campus & Room Number:
- Application (if applicable):
- Description of the Issue:
- Error Message (if any):
- Previous Ticket Number (if related):