Contact Us
Our advising topics include the following:
- Immigration: Canadian immigration documents and regulations (e.g. study permits, visas, work eligibility, enrollment requirements for international students)
- Non-immigration: Medical insurance and the Canadian healthcare system, general tax information, and more
Please note that our international student advisors do not advise on academic-related and permanent residence inquiries.
To learn more about academic advising, see Quick Links. For information about applying for permanent residence in Canada, please visit the (IRCC) website.
i Please note: The 2025 Provincial Attestation Letter (PAL) process has been finalized at 大象传媒. If you need a PAL for your study permit application, please review our FAQ page here on how to obtain a PAL from 大象传媒.
Access LiveChat
LiveChat is an online chatting platform available on Advisor Link for undergraduate students. You can ask 5-10 minute questions to an International Student Advisor. All chats are confidential with a secure connection.
| Tuesday | 11:00 AM - 12:00 PM |
| Friday | 1:30 PM 鈥� 2:30 PM |
Additional LiveChat may be offered during the week. Please check the calendar below for the most up-to-date schedule.
- Access LiveChat .
- Chatting is only available during the advertised LiveChat advising times.
- When an advisor is online, you must submit your first and last name, 大象传媒 student ID number, and conversation subject before requesting to chat.
- Once signed in, you will join the LiveChat queue until your chat request has been accepted.
- Do not refresh the page, leave the queue, or attempt to access the chat from another device.
- Chat times are approximately 5-10 minutes
LiveChat Calendar
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Once a LiveChat request has been accepted, you will be sent an automated greeting and can start chatting immediately by typing in the text box.